30 Day Return Policy / Risk-Free Trial / 100% Satisfaction Guarantee:
We stand behind our products 100% and want you to try them risk free. We are confident in their safety, efficacy and that you will benefit from them. Our return rate is less than 1%. However, If you’re not 100% satisfied for any reason, rest assured you are covered by our money-back guarantee.
We offer easy returns within 30 days of purchase for a full refund to your original payment method, minus shipping cost from the carrier, if applicable. We offer free shipping on most USA orders. Customer is responsible for return shipping to us, using your choice of shipping carrier.
Customers may not return the same product for refund, more than once. You are eligible for return/refund on your first order of any product purchased directly from us, within 30 days of purchase.
How to Start a Return:
Please contact us within 30 days of purchase to obtain a RMA # ( Return Merchandise Authorization number). For return-eligible items, please email us at: care@nutrigenomicnaturals.com with your name and Order # to request an RMA #. Please type RETURN in the subject line. We will email you with instructions. Any return made without first contacting care@nutrigenomicnaturals.com will be considered an unauthorized return and can not be refunded.
Please note: If you purchased any of our products from Amazon, Walmart, Ebay, private Doctor's offices or other online resellers, items must be returned to those resellers, not us. Our refund policy applies only to items purchased directtly from us on our website /online store at: https://nutrigenomicnaturals.com
Once your returned package arrives at our warehouse, please allow 7-10 days for our team to process your return and issue a refund. Please note, the customer is responsible for the cost of return shipping. You can always contact us for any return questions at care@nutrigenomicnaturals.com
Damaged Items or Other Issues:
Please inspect your order upon receipt and contact us immediately (by sending a picture of the issue to care@nutrigenomicnaturals.com ) if you received the wrong item or it was delivered damaged or defective, so that we can evaluate the issue and make it right for you. Any issues for reasons not due to our error or shipping carrier damage, is not eligible for refund.
Return Shipping Address:
We will provide the return shipping address when you contact us with your return request for a RMA number.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund Timeline:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If eligible, then your refund will be processed, and a credit will be applied to your credit card or original method of payment. You will receive an email once refund has been issued. Please allow 3-7 business days for the refund credit to appear own your credit card or bank statement.
Your satisfaction is guaranteed! We are confident you will enjoy the benefits our Nutraceuticals provide. Start a trial of one of our products today!
