UPDATE: 5/11/2020: Due to covid19 supply chain delays we are sorry to report we are currently out of stock of all items. Our teams are working hard to get inventory restocked asap and we expect to be back in stock in 2 weeks. We sincerely apolgoize for the inconvenience. Please check back in 2 weeks. We hope that you and your family are staying well during this difficult time.
3/21/2020: To our dear customers and community: First and foremost, we hope you are staying well during this stressful time. We recognize that these are very challenging and unprecedented circumstances and we want to let you know that we remain deeply committed to the safety, health and well-being of our customers, team members and community. We are doing everything we can to help during this difficult situation. We are humbled by your loyalty and trust in us and we take that responsibility very seriously.
As of today, we are still open and fully operational and we'll remain so, as permitted. The US government has deemed our products and services as essential. We are grateful to be one of the critical sectors allowed to stay open and we're dedicated to continuing to manufacture and provide you with our nutritional vitamins and supplements that help support your health, especially during this crisis.
Health of our Team Members and Safety of Our Facilities and Products:
The health of our team members is critical and is what keeps us operating at full capacity. Eligible members are working from home and for those whose jobs require being on site in the manufacturing facility and fulfillment warehouses, we’re taking every step possible to maintain a safe, healthy work environment. Our facilities already implement FDA CGMP (current good manufacturing practices), which includes standard operating procedures of sanitation of the facility and all production line machinery and equipment, as well as hygienic protective wear (gowns, hair covering caps and face masks) for everyone in the building. In addition, we are following CDC guidelines and recommendations.
All of our supplements are manufactured in the United States and the individual raw ingredients and finished batches of supplements are thoroughly tested for identity, composition, strength, purity and safety (contaminants, pesticides, microbes/ pathogens). Rest assured you can continue to rely on the purity and safety of our products during this crisis.
Fulfillment of Orders:
We are working very hard to maintain in-stock conditions for all items. The stay at home orders suddenly resulted in many more people shopping online and stock buying health related items. We ask for your patience since customer demand has been unusually high and many items have been selling out quickly. We are currently experiencing a high demand of orders for supplements that support immune health and, as result, some are temporarily out of stock. Our best selling CoQ10 is currently still in stock and we're in the process of making more.
We have been working overtime with our supply chain and manufacturing team to increase production to meet the higher demand and replenish inventory as soon as possible. We will have new stock arriving in the next 3-4 weeks. In the meantime, in an effort to ensure we don't run out and so everyone is able to order, we have temporarily limited quantities to a max of 2 bottles per order on our website and on Amazon. We're also working on formulating some new supplements that will be coming soon.
Please note that shipping delays are to be expected, as shipping carriers all over the country are overwhelmed with orders from all online sources and are taking longer to deliver. The present circumstances are outside of our control, but we will continue to do everything we can to make sure we take care of every one of you!
We thank you for your patience and understanding as we work through this challenging time. We hope you and your loved ones remain safe and healthy! Please don't hesitate to reach out to us with any questions or concerns, we are here for you. Please continue to take good care of yourselves and each other, we are all in this together.